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I visited the store on C.M.H. Road today. The store was a touch smaller. It had three floor assistants. There was no cashier and so the counter was managed by the store manager itself. I had a long chat with him. He was a supervisor at the warehouse before he joined the retail chains. So I got decent idea about how the stocks moved. Then I had chat with the assistants, who was working for this company for 4 years. He told me about how this company had changed in the last 4 years. As I talked with him I came to know a bit about the people who have been associated with these stores and also about the movement of the employees amongst the stores through out the country. Then I had a talk with the tailor and another of the floor assistant. I got some idea about how often these people get trainings and what all they do in the store. I had a chat with the store manager on how the recession has badly hit the sales of the stores. He also talked about the share of responsibility amongst the employees in the store. Then I talked to a new assistant as to how she was inducted into the organisation and what all she has to do. Late in he afternoon when there were no customers, then the SM called in for a training session. In the training session, the assistants were told about the different types of cloths that they sell in their stores. Moreover, they were told about the values of the company and what all they should keep in mind when they are interacting with a customer.
Tanuj
Tanuj
